Building Competency for Quality: Developing Leaders Who Drive Continuous Improvement

Quality isn't a department. It's a leadership practice.

Staffing. Scheduling. Budgets. Escalation. Competing priorities. Those daily leadership decisions shape quality far more than any improvement project does — yet when performance slips, accountability often gets handed to the Quality department.

Join Michelle Hilburn, MSN, RN, CPHQ, CPPS, AVP of Quality, Compliance & Standards at Vastian, for a one-hour webinar on building improvement capability across every hospital leader — not just the Quality team.

You'll leave able to:  

• Reframe Quality as leadership work, not a delegated support function

• Diagnose performance gaps as system problems, not effort problems  

• Apply improvement method, data, and human factors to drive real change  

• Partner with Quality professionals through a clear ownership compact

Plus, a six-domain champion competency model, an 8-stage development path, a 90-day activation plan, and a live case discussion on postoperative delays.

This program is approved by NAHQ® for 1.0 CPHQ CE credit.

Objectives:

• Explain why Quality is a core leadership responsibility—not a delegated support function.

• Recognize when a performance gap reflects the system, not simply individual effort.

• Use a selected improvement method, data, and human factors to guide action and learning.

• Create a working compact with Quality professionals that clarifies ownership and expertise.

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