Quality at the Point of Collection: Effective Phlebotomy Communication

Vastian Learning
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Continuing Education Credits

P.A.C.E.® Contact Hours: hour(s)

Florida Board of Clinical Laboratory Science CE Credit Hours

: hour(s)

(based on 36 customer ratings)

Objectives

  • Describe the impact of communication on quality and safety in phlebotomy.
  • Integrate age, culture, and language considerations into patient-centered care.
  • Apply empathy and professionalism when interacting with diverse age groups and patient populations.
  • Adopt patient-centered strategies to improve cooperation and specimen quality.

Course Outline

  • Effective Phlebotomy Communication
    • Why Effective Communication Matters
    • The Phlebotomist’s Role in Patient Experience
    • Effective Communication Before, During, and After the Blood Draw
    • Communication Approach with Pediatric Patients: Infants & Toddlers
    • Communication Approach with Pediatric Patients: Children
    • Communication Approach with Pediatric Patients: Adolescents
    • Communication Approach with Adult Patients
    • Communication Approach with Geriatric Patients
    • Language Barriers in Phlebotomy
    • Diversity and Inclusive Communication
    • Communication Strategies for Handling Challenging Laboratory Interactions
    • Summary and Key Takeaways
    • References

Additional Information

This is a mini course designed to enhance learning and reinforce existing knowledge. It does not provide continuing education (CE) credit. The purpose of this course is to support ongoing professional development and review.