[Live Webinar] Creating a Quality-First Mindset

Author: Carlee McClintock, PhD, NRCC-TC
Reviewer: Laurie Bjerklie, MA, MLS(ASCP)CM

Continuing Education Credits

Florida Board of Clinical Laboratory Science CE - Supervision/Administration, Quality Control/Quality Assurance, and Safety: 1 hour(s)

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Objectives

  • Describe the meaning of mindset and its impact on lab testing performance quality.
  • Summarize techniques for cultivating a quality-first mindset within the laboratory setting.
  • Integrate remedies to common problems that can contribute to better patient outcomes.
  • Relate best practices for monitoring lab compliance metrics evaluated in surveys.
  • Determine methods for engaging in continual improvement of laboratory procedures.
  • Envision using organizational psychology tools that have the potential to improve lab life.

Course Outline

  • Creating a Quality-First Mindset
    • Creating a Quality-First Mindset

Additional Information

Level of Instruction: Basic
Intended Audience: Medical laboratory scientists, medical laboratory technicians, laboratory supervisors, and laboratory managers. This course is also appropriate for MLS and MLT students and pathology residents.
Author Information: Dr. Carlee McClintock joined Lighthouse Lab Services after a decade of clinical lab experience, starting up, managing, and then directing operations for a high-complexity physician-owned CLIA laboratory serving providers for a pain medicine practice recognized as a Center of Excellence by the American Pain Society. Dr. McClintock is board-certified in Toxicological Chemistry by the National Registry of Certified Chemists (NRCC) and holds a Medical Laboratory Director of Toxicology license from the Tennessee Department of Health. She earned her Ph.D. in Life Sciences from the Genome Science & Technology Program at the University of Tennessee in Knoxville, conducting research on peptides and intact proteins using LC-MS analysis at Oak Ridge National Laboratory. Prior to this, she earned B.S. degrees from the University of Texas at Austin in Neurobiology and Communications. She has written and/or contributed to research articles published in peer-reviewed journals spanning analytical chemistry, biochemistry, and systems biology of microbiomes in the context of chronic opioid exposure. She oversees five clinical labs in three states, fulfilling CLIA roles of Clinical Consultant, Technical Supervisor, and Lab Director.
The author has no conflict of interest to disclose.
Reviewer Information: Laurie Bjerklie, MA, MLS(ASCP)CM, is a Lead Education Developer. She earned a B.S. in Medical Laboratory Science from the University of North Dakota and an M.A. in Curriculum and Instruction from Saint Xavier University. She has over 15 years of experience in higher education and has held program director and faculty positions in both MLT and MLS programs.